Wednesday, August 10, 2011

I <3 American Express.


Remember I told you about my brand new camera slipping and falling to the ground, shattering the the viewing screen and messing up the focus? Well, yesterday I realized that I bought it with American Express and they offer a 90 day warranty on any purchase. It had been 94 days since I purchased it, but 90 days since I received the camera. Brewier called AmX and told them my sad story, and they said they would pass it onto an adjuster. Less than 24 hours later Brewier received an email saying they were refunding us the price of the camera and I can buy a new one!!

9 comments:

Brewier said...

In case Amex reads this, you might want to point out that the camera was broken over 3 weeks ago. :)

Elizabeth said...

I love when it goes the consumers way!! Yay :)

Tonia said...

Now that's what I call service. I wonder why a lot of retailers don't take the card anymore?

hilltopper said...

hooray!

Erin said...

Yay!!

LindaSueBuhl said...

I am a huge fan of dealing with AmEx - always have gotten terrific service from them. Now we have a Costco AmEx account and hot diggity - they know what customer service really can mean. SO glad for you - you probably should reconsider what kind of camera right?

Tricia said...

I bought the exact same camera. While it does have a design flaw, it takes fantastic pics and hd video. (Mine too is a Costco Amex.)

LindaSueBuhl said...

Would some kind of case help protect it? The fantastic pics would overrule slight design flaw ! hooray for Costco Amex - and glad to hear a happy story - I seem to be avoiding the news lately - things make me inordinately sad (or appropriately sad - not sure which) Bless y'all - enjoy that GORGEOUS baby - as to the inheriting sensitivities - I also think we are bombarded with SO much in today's world even in utero immune systems are kicking into overdrive.

Mrs. Cheerio said...

I am going to use this as apart of my "Joanna Totally Needs a Credit Card" pitch to Joel. It's so practical, he might just go for it! Yay for the new camera!